Where we ship
We ship only within the United States where hemp-derived Delta-9 products may lawfully be sold and delivered. We do not ship to jurisdictions where we believe the product is prohibited, restricted, or otherwise unsuitable for shipment.
We do not ship internationally. We also do not ship hemp-derived products to APO, FPO, or DPO addresses.
Age verification
You must be 21 or older to purchase GANJAVA. We may use age-verification providers, require matching billing and shipping information, or require an adult signature where available or required. Orders may be cancelled if we cannot verify age eligibility.
Processing and delivery timing
Orders generally ship from Norwell, Massachusetts within 2 to 5 business days after payment, age verification, and compliance screening are complete. Delivery timing depends on destination, carrier service, weather, holidays, and carrier delays.
If we advertise a specific shipping time, we will have a reasonable basis for that estimate. If we cannot ship within the stated time, we will provide any delay notice, cancellation option, or refund required by law.
Restricted or refused shipments
We may cancel, hold, or refuse an order if the destination is restricted, the carrier cannot deliver, the order appears fraudulent, the recipient is not 21 or older, or shipping would create legal or safety concerns.
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or age-verification issue, contact us. Refunds or reshipments are reviewed case by case and may be reduced by non-refundable carrier charges unless applicable law requires otherwise.
Lost or damaged packages
Contact us promptly if your package is lost, damaged, leaking, or marked delivered but missing. Include your order number and photos if available. We will work with the carrier and may offer a replacement, refund, or other resolution.
Contact
For shipping help, email support@jujuunlimited.com.