30-day satisfaction guarantee
If you are not satisfied with your first GANJAVA order, contact us within 30 days of delivery. We may offer a refund, replacement, or store credit depending on the issue and applicable law.
For food and beverage safety, opened products generally should not be mailed back unless we specifically ask you to return them. We may request photos, lot codes, order numbers, or other details so we can review quality and compliance issues.
Damaged, missing, or incorrect orders
Contact us within 7 days of delivery if your order arrives damaged, is missing items, or contains the wrong product. Include your order number and photos of the package and product where possible. We will review the issue and may replace, refund, or otherwise correct the order.
Orders we cannot ship
If we cannot legally or safely ship to your address, cannot verify age eligibility, or cannot fulfill your order in the promised time, we may cancel the order and issue a refund. If a shipment is delayed, we will provide any notices and cancellation options required by applicable law.
Subscription cancellations
You can pause, skip, or cancel a subscription before the next billing date. If a subscription order has already processed, we may not be able to stop shipment, but we will help with any refund or replacement options available under this policy.
How refunds are issued
Approved refunds are sent to the original payment method unless another method is required or allowed by law. Your bank or payment provider may need additional time to post the refund.
Shipping charges may be non-refundable unless the refund is required because we could not ship, the order was defective, the order was incorrect, or applicable law requires otherwise.
Contact
For refund help, email support@jujuunlimited.com with your order number.